Privacy Policy | Velvet Spin Casino

Information we may collect

The information handled by an online casino can vary depending on how a player uses the website and the services available. We may collect information that players provide directly, information generated through use of the website, and information received from service providers or other lawful sources. We seek to limit collection to information that is reasonably relevant to operating the service, meeting our responsibilities and supporting players.

Account and identity information

When a player registers or updates an account, we may handle details such as their name, date of birth, contact details, account login information, residential information and communications with the site. We may also handle information about account preferences, responsible gaming settings and activity connected with the account. Players should provide accurate information and keep their login details secure.

Verification and compliance information

To help confirm identity, eligibility and account ownership, we may request verification documents or related information. This may include identity documents, proof of address, information about the source of funds or other material needed for security and compliance checks. These checks may be carried out when an account is opened, when account activity changes, before certain transactions or whenever further information is reasonably required.

Payment and transaction information

We may handle records about deposits, withdrawals, wagers, winnings, payment methods, transaction history and related account activity. Payment details may be processed through specialist payment providers. We do not ask players to send sensitive payment information through unapproved communication channels. Transaction information helps us provide the service, investigate disputes, prevent misuse and meet record-keeping obligations.

Technical, device and usage information

When a player visits or uses the website, technical information may be collected, such as an IP address, browser type, operating system, device identifiers, language settings, approximate location, pages viewed, referring pages, access times and interaction information. We may also use security logs and similar technical records to maintain website performance, protect accounts and identify suspicious or unauthorised activity.

How we use information

Personal information may be used for the following purposes, depending on the circumstances and the information involved:

Creating, maintaining and administering a player account, including providing casino services and communicating about account matters.
Processing deposits, withdrawals, wagers, winnings and other payment-related requests through relevant providers.
Confirming identity, age, eligibility and ownership of an account, including through verification documents.
Carrying out security, anti-fraud, anti-money-laundering and responsible gaming checks.
Responding to questions, complaints, technical issues and support requests.
Personalising website content, remembering preferences, improving the user experience and fixing faults.
Monitoring website performance, testing features and maintaining technical operations.
Detecting, investigating and preventing fraud, cheating, abuse, cyber threats and other unlawful or harmful activity.
Sending service messages, account notices and other communications needed to operate the account.
Sending marketing communications where permitted and where the player has provided consent or another lawful permission applies.
Meeting legal, regulatory, tax, accounting, court or law-enforcement requirements.
Establishing, exercising or defending legal rights and managing disputes.

We may combine information from different sources where this is necessary for one of these purposes. For example, account information may be considered together with transaction, device or verification records when assessing security risks or responding to a support request. Information is not intended to be used for purposes that are incompatible with the reason it was collected unless permitted or required by law.

Marketing communications

Marketing messages may include information about the website, services, promotions or features. Where consent is required, players can withdraw it at any time. A player may also use an unsubscribe option in a marketing message or contact us using the details in the data rights section below. Withdrawing marketing consent does not prevent essential service, security or account communications.

Sharing, security and retention

When information may be shared

We may share relevant information with carefully selected service providers that help operate the website and casino services. These providers may support payment processing, identity and verification checks, fraud prevention, information technology, hosting, customer support, communications, analytics, security and professional services. Providers are expected to handle information appropriately and only for authorised purposes.

Information may also be disclosed where reasonably necessary to comply with a legal or official request, protect the rights and safety of players or others, investigate suspected wrongdoing, enforce applicable terms, or support a corporate transaction or change in service arrangements. We do not intend to sell personal information as a standalone product. Any sharing is considered in light of the purpose, the sensitivity of the information and applicable requirements.

Security measures

We use reasonable administrative, technical and organisational measures designed to protect personal information against unauthorised access, loss, misuse, alteration or disclosure. Measures may include access controls, account security processes, monitoring, encryption where appropriate and staff or supplier requirements. No website, online account or electronic transmission can be guaranteed to be completely secure, so players should use a strong, unique password and notify support if they suspect unauthorised account activity.

Storage and retention

Information may be stored by us or by service providers supporting the website. Depending on the service involved, information may be handled or stored in Australia or another country. Where information is transferred or accessed across borders, reasonable steps are intended to be taken to support appropriate protection and lawful handling.

We keep personal information only for as long as it is reasonably needed for the purposes described in this policy, unless a longer period is required or permitted. Some account, verification, payment, transaction, security and communication records must be kept for a period required by law even after an account is closed. When information is no longer required, it may be securely deleted, anonymised or de-identified, subject to technical and legal limitations.

Cookies and your data rights

Cookies and similar technologies

The website may use cookies and similar technologies. Cookies are small files or identifiers placed on a device that can help the site remember settings, keep sessions working, understand how pages are used, improve performance and support security. Some cookies may be necessary for core functions, while others may help with analytics, preferences or communications.

Players can manage or restrict cookies through their browser settings. Blocking or deleting cookies may affect website features, account functionality or the way preferences are remembered. Browser controls vary, so players should refer to their browser provider for instructions. Where a cookie preference tool is made available on the website, players may also use that tool to review available choices.

Access, correction, deletion and consent choices

Subject to applicable requirements and reasonable verification, players may ask to access the personal information we hold about them, request correction of information that is inaccurate or incomplete, or ask for deletion of their information. Players may also withdraw consent to marketing communications at any time. A request to delete information may not be able to be completed immediately or in full where records must be retained for legal, security, dispute, payment or other legitimate purposes.

To exercise these rights or ask a privacy question, contact support@velvetspincasino.wtf. Please explain the request clearly and provide enough information for us to identify the relevant account. We may need to confirm identity before providing information or making changes, to help protect accounts from unauthorised requests. We aim to respond within a reasonable period and may explain if a request cannot be completed or if limits apply.

Children and policy updates

The website is intended for people who are legally permitted to use online gambling services in their location. We do not knowingly seek to collect personal information from anyone who is not eligible to use the service. If a person believes information has been provided by an ineligible user, they should contact support@velvetspincasino.wtf so the matter can be reviewed.

This Privacy Policy may be updated from time to time to reflect changes to the website, services, technology, legal requirements or information practices. The latest version will apply when it is published on the website. Players should review this page periodically, particularly before providing new information or continuing to use the service after an update.